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Quick answers for existing customers. If you are stuck, support is a call or WhatsApp message away.
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FAQ
Frequently asked questions
How much does installation cost?
Installation cost depends on your location and the speed you need. It typically ranges from Ksh 9,500 to Ksh 14,500. We confirm the exact figure after a free site survey.
Do I pay before installation?
No. You only pay the installation fee after the installation is complete and you have tested the connection and are happy with it.
How long does installation take?
Once the site survey is done, installation usually takes a maximum of about two hours, depending on your location and the type of connection.
Are the packages really unlimited?
Yes. None of our packages has a fair-usage policy (FUP) or data cap. You can download as much as your speed allows, every day of the month.
Can I get higher speeds than the listed packages?
Yes. We offer dedicated internet links of up to 1 Gbps for businesses and institutions. See business packages or contact sales for a quote.
What types of connection do you offer?
Depending on your location we connect you by fibre, fixed wireless or 4G LTE. Our survey determines the best option for your site.
How do I pay my monthly subscription?
We accept M-Pesa, cash and bank transfer. Billing runs in 30-day cycles from your activation date. If you are unsure of your account number or payment details, call or WhatsApp support.
Can I upgrade my speed later?
Absolutely. Contact support and we will move you to a faster package, usually without a site visit.
What happens if I have a technical problem?
Call or WhatsApp our support line any time. Most issues are solved remotely; if a visit is needed, our local technicians come to you.
Do you monitor what I do online?
No. We provide internet access only and have no interest in monitoring your browsing activity.