Internet down or slow?
Most problems are fixed by one of these checks. If not, we are ready to help.
1. Check your payment
If your 30-day cycle has ended the connection pauses automatically and resumes a few minutes after payment. See paying your bill.
2. Check the power
Make sure the router and the outdoor radio's power adapter are plugged in and the lights are on. After a power cut, give the equipment two to three minutes to reconnect.
3. Restart the equipment
Switch off the router and the power adapter of the outdoor unit, wait 30 seconds, and switch them back on. Wait two minutes before testing.
4. Test with one device close to the router
If one device is slow but others are fine, the problem is usually the device or distance from the router. Move closer, or restart the device.
Still not working? Report it
Call or WhatsApp support with your account number, your location and when the problem started. Business customers get priority response.