Paying your subscription
Billing runs in 30-day cycles from the day your connection was activated. Pay before the cycle ends to avoid interruption.
How to pay
Pay via M-Pesa using the details sent to you by SMS, or call support for your account number and payment details.
We accept M-Pesa, cash at our office and bank transfer. Always use your account number as the reference so the payment is matched to your connection immediately.
Finding your account number
Your account number was given to you at installation and appears on your payment reminders. If you cannot find it, call or WhatsApp support from the phone number registered on your account and we will confirm it right away.
Paid but still disconnected?
Reconnection is automatic within a few minutes of payment. If you are still offline after 15 minutes, send the M-Pesa confirmation message to support on WhatsApp together with your account number.
Upgrading or changing your package
Contact support and we will move you to a faster package, usually from the next billing cycle and without a site visit.